Privacy Policy

1. Introduction

Welcome to Clarivo. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Customer Support AI Agent Platform.

By using Clarivo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Password (encrypted)
• Business information you provide

2.2 Business Data

To provide our services, we collect and process:

• Knowledge base content you upload (FAQs, product info, policies)
• WhatsApp conversation data between your business and customers
• Lead information captured from conversations
• Inquiry and escalation data

2.3 Usage Data

We automatically collect certain information when you use our platform, including IP address, browser type, device information, pages visited, and interaction patterns.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services
• To train and improve your AI agent based on your knowledge base
• To process transactions and manage your subscription
• To send you service-related communications
• To provide customer support
• To detect, prevent, and address technical issues
• To improve and personalize your experience
• To comply with legal obligations

4. Data Storage and Security

Your data is stored securely using Supabase, which maintains SOC 2 Type II certification and implements industry-leading security measures including:

• Encryption at rest and in transit (AES-256, TLS 1.3)
• Regular security audits and penetration testing
• Role-based access controls
• Automated backups and disaster recovery
• GDPR and CCPA compliance

5. Payment Processing

All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full credit card details on our servers. Stripe's privacy policy governs the collection and use of your payment information.

6. Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent at any time

8. Account Deletion

You can request complete deletion of your account and all associated data by contacting us at contact@clarivo.io. Upon receiving your request, we will permanently delete all your data from our systems within 30 days.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we completely wipe all your data from our systems.

10. Children's Privacy

Clarivo is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.