Terms of Service

1. Agreement to Terms

By accessing or using Clarivo ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Clarivo is a WhatsApp Customer Support AI Agent Platform that enables businesses to automate customer support, capture leads, and manage inquiries through WhatsApp. The Service includes AI-powered response automation, lead capture, inquiry escalation, unified inbox, and performance analytics.

3. Account Registration

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Subscription and Payment

4.1 Billing

Clarivo offers subscription-based pricing plans billed monthly. By subscribing to a paid plan, you authorize us to charge your payment method through our payment processor, Stripe.

4.2 Free Trial

We offer a 7-day free trial for new users. No credit card is required to start the trial. You will not be charged unless you choose to subscribe to a paid plan.

4.3 Price Changes

We reserve the right to modify our pricing. Any price changes will be communicated at least 30 days in advance and will apply to the next billing cycle.

4.4 Refunds

Subscription fees are non-refundable except where required by law. If you believe you are entitled to a refund, please contact us at contact@clarivo.io and we will review your request on a case-by-case basis.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or engage in harassment
• Transmit malware, viruses, or harmful code
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Collect data without proper consent
• Misrepresent your identity or affiliation
• Use the Service for any illegal or fraudulent purposes

6. Your Content and Data

6.1 Ownership

You retain all rights to your content, including your knowledge base, conversation data, and business information. We do not claim ownership over any content you submit to the Service.

6.2 License

By using the Service, you grant us a limited license to use, process, and store your content solely for the purpose of providing and improving the Service.

6.3 Responsibility

You are solely responsible for the content you upload and the accuracy of your knowledge base. You must ensure you have the right to share any content you upload.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Clarivo and is protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8. Third-Party Services

The Service may integrate with third-party services. Your use of such services is subject to their respective terms and privacy policies. We are not responsible for the content, privacy practices, or functionality of third-party services.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may temporarily suspend access for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not responsible for any loss of data, revenue, or business opportunities

11. Indemnification

You agree to indemnify and hold harmless Clarivo and its affiliates from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms.

You may cancel your subscription at any time through your account settings or by contacting us at contact@clarivo.io.

Upon termination, we will delete all your data from our systems upon request.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.